Privacy Policy
Sleep Country – Privacy Policy
Last Updated: September 10, 2010
At
Sleep Country we are committed to ensuring the privacy of our customers. This privacy policy explains Sleep Country’s privacy practices, including those of our Web site located at www.sleepcountry.com (“Site”), for our customers who purchase our products and services. By using our Site, you consent to the terms of this privacy policy.
What is Personal Information?
Personal
information is information that specifically identifies an individual such as a customer’s name, address, telephone number, e–mail address, credit card or other account number, and information about that individual’s activities when directly linked to that person such as information about his or her purchases. Personal information also includes demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies you.
Personal information
does not include “aggregate” information. Aggregate information is data we collect about a group or category of products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no personal information will be included in the resulting data. Likewise,
information about the products you purchase may be collected and
combined with information about the products purchased by others.
Aggregate data helps us understand trends and customer needs so that we
can better consider new products and services, and tailor existing
products and services to customer desires.
Personal Information We Collect
You
provide personal information to us in a number of ways when you visit
our Site. For example, you provide us with personal information when
you: (1) purchase products and services, (2) submit a warranty
registration, and (3) contact us by email for any reason (such as to
request customer service or provide us with your comments/feedback). We
collect your name, billing and shipping addresses, email address, phone
number, fax number and credit card information in this manner. We also
collect personal information from you if you submit an online job
application or resume to us, including your name and email address, as
well as other employment related information hat you provide to us at
your option.
When you visit our Site, some information is also
automatically collected, such as your computer’s Internet Protocol (IP)
address, your computer’s operating system, the browser type, the address
of a referring web site, and the time and date of your visit and
purchases. This information is collected through the use of “cookies.”
Cookies are small files that are stored on your computer by a web site
to give you a unique identification. We use cookies on our Site to help
optimize your shopping experience. For example, we use cookies to keep
track of your shopping cart and to store your shipping information for
delivery of future orders. We treat this information as personal
information if we combine it with or link it to any of the personally
identifying information mentioned above. Otherwise, it is used in the
aggregate only.
How We Use Personal Information
In
general, we use personal information to process your requests or
transactions and provide you with high-quality products and services or
to inform you about other products or services we think will be of
interest. For example, we use your information to deliver products or
provide services you have purchased. When we use personal information in
our internal marketing efforts, we provide you with choices (See Choice
below) and do not disclose the information to third parties except as
described in this privacy policy. We may also receive information from
third parties with whom we have business relationships, and will combine
this information with the other personal information we maintain about
you. In such cases, this privacy policy governs this information.
Sharing of Personal Information
We
do not sell, rent or share personal information with third parties
without your prior consent except in the limited circumstances described
in this privacy policy. We share personal information with third-party
vendors who assist us in performing internal functions necessary to
operate our business. These functions may include, for example,
analyzing data, providing marketing assistance, processing credit card
payments and fulfilling/delivering orders. We require our third party
vendors to keep such information confidential and to only use the
information for the purpose it was provided. We are not responsible for
any additional information you provide directly to these parties, and we
encourage you to become familiar with their practices before disclosing
information directly to them.
We also disclose personal information
when we believe it is appropriate to comply with the law (e.g., a
lawful subpoena, warrant or court order); to enforce or apply this
privacy policy or our other policies or agreements; to initiate, render,
bill, and collect for amounts owed to us; to protect our or our
customers´ rights, property or safety; to protect our customers from
fraudulent, abusive, or unlawful use of, our Site; or if we reasonably
believe that an emergency involving immediate danger of death or serious
physical injury to any person requires disclosure of communications or
justifies disclosure of records without delay.
In addition,
information about our customers, including personally identifiable
information, may be disclosed as part of any merger, acquisition, debt
financing, sale of company assets, as well as in the event of an
insolvency, bankruptcy or receivership in which personally identifiable
information could be transferred to third parties as one of the business
assets of the company.
Links to Other Web Sites
Our
Site contains links to other web sites. Any personal information you
provide on the linked pages is provided directly to that third party and
is subject to that third party's privacy policy. Except as described
above, we are not responsible for the content or privacy and security
practices and policies of web sites to which we link. Links from our web
site to third parties or to other sites are provided for your
convenience. We encourage you to learn about their privacy and security
practices and policies before providing them with personal information.
Use of our Site by Children
We
encourage parents to take an active interest in their children’s use of
the Internet. We do not intend to collect information from children who
are under 16 years of age. If you are under 16, you should not provide
information on our Site and should ask your parent to do so for you.
Security
We
have put into place reasonable security measures in an effort to
protect personal information while it is under our control. All personal
information relating to our customers is stored in a secure environment
separate from our Site. Orders placed on our Site are protected by an
encryption technology called Secure Sockets Layer (SSL), to ensure
privacy and security when submitting an order.
Your account
information is accessible online only through the use of a password. To protect the confidentiality of personal information, you must keep your
password confidential and not disclose it to any other person. You are
responsible for all uses of our Site by any person using your password.
Please advise us immediately if you believe your password has been
misused.
Choice
We
give you the following options to opt-out of receiving communications
from us or to request that we correct or delete your personal
information: (1) contact our customer service department by phone at (866) 683-1923 (2) email us at
customerservice@sleepcountry.com; or (3) write to us at the following address with your request:
Sleep Country
Attn: Web Manager
6705 South 209th Street
Kent, WA 98032
If, in the future, we decide to share personal information with any
third parties for their own marketing purposes, we will update this
privacy policy to reflect such change and provide you with the
opportunity to opt-out of such disclosure of your personal information.
Policy Changes
We
will modify this privacy policy if our privacy practices change in the
future. We will notify you of the changes only by posting the new policy
on our Site and indicating at the top of the privacy policy the date it
was last updated. We encourage you to review our privacy policy each
time you visit our Site to see if it has been updated since your last
visit and to make sure you understand how information you provide will
be used.
Your Comments or Concerns
We
welcome your feedback. If you have any comments or concerns about this
privacy policy or would like to contact us for any reason, you may reach
a customer service representative via e-mail at
customerservice@sleepcountry.com or phone at (866) 683-1923.