What to Expect From Your New Mattress
All mattresses manufactured in the U.S. are hand-assembled, resulting in no two mattresses being completely
identical. There are unique characteristics to each mattress, which include but are not limited to: skipped
threads, fabric scuffs, contoured seams, etc. These production characteristics in no way affect the
manufacturer’s warranty or the physical performance of the mattress.
We strongly recommend the use of a mattress pad or encasement for all new mattresses to
protect the surface fabric from damage, spills, and/or stains, as these will invalidate
the manufacturer’s warranty.
Give It Some Time
It often takes up to eight weeks for our bodies
to adjust to the improved support of a new
mattress. Remember, you may have been
sleeping on a mattress that was gradually
breaking down for years.
New padding layers begin to form to your body
immediately. You can expect body impressions to
form as a result. This is normal and does not
reflect a defective mattress. Body impressions
can be reduced, but not eliminated by following
a monthly rotation schedule.
Provide Proper Mattress Support
A new mattress needs a strong foundation beneath
it. If you did not purchase a foundation (box spring)
please be advised that improper support for your
new mattress will eventually cause it to sag and may
invalidate your warranty. King and queen mattress
sets also require a frame with middle support.
Taller and Thicker Mattresses
Today’s mattresses are built much thicker than
in years past. Your new mattress set will likely be
higher off the ground than your previous set and
your existing sheets may not fit as well. To solve
these challenges, you may need deep pocket
sheets that are designed for thicker mattresses.
Many headboards/footboards are height
adjustable and you may wish to adjust them
to accommodate the thickness of your new
Scuffs or Blemishes
You may notice small manufacturing
inconsistencies with every new mattress set.
Small scuffs and blemishes are very common
and will not affect the warranty, durability,
or comfort of your mattress.
New Mattress Scent
New product odors are common. Our mattresses
are made and packaged in a sealed plastic bag
immediately after production. When the sealed
plastic bag is first opened you may notice a scent
that comes from the new materials and foams.
While some people find the scent unpleasant, it is
not harmful and should dissipate within a few days.
To help speed up the process you can air out your
mattress prior to putting on your sheets.