Read what some of our Customers are saying about their experiences with us.
I'm hoping I chose to leave this for the correct Tukwila/Southcenter store, since there are two. Anyway, we had an excellent experience with SleepCountry USA. Our sales associate, Briana, was incredibly helpful, knowledgeable, and professional. She helped us pick the perfect mattress for us asking all the right questions and listening to all of our concerns. We are so pleased with our mattress. It's so comfy. The delivery drivers were also very professional and knowledgeable. They got it set up really quickly, but also made sure we had any questions/concerns addressed. Thank you so much. P.S. As an Interior Designer, the only suggestion I would have is to give your salespeople a more comfortable/professional looking sales desk. They deserve it! Other than that...awesome!!
Andrea from Tukwila, CA
We are writing to express our complete satisfaction with Sleep Country – Olympia and more importantly to recognize your Sales Consultant - Bill Butler. What a fantastic experience purchasing a new bed turned out to be.We had already shopped mattresses at Macys and were on our way back to purchase but decided to stop at a few other mattress stores to confirm. That was the plan anyway until we arrived at Sleep Country and met Bill Butler. He was personable, approachable and quickly abandoned the now all too familiar sales spiel (that we received from the other stores). He earnestly listened to our desires and concerns. He helped us find a comparable mattress and was able to honor the Price Match even though he could not find an exact match. In the end it was Bill, SC’s mattress selection on hand (great for comparison), same day delivery and setup (HUGE PLUS) and Price that won Sleep Country our business. We look forward to our next mattress purchase at Sleep Country.
Bob & Gina D from Olympia, CA
Monica Shaw just sold me a wonderful mattress She was an excellent sales person and got me what I wanted at a price that I could afford and got me delivery the next day! The delivery people were wonderful they were very careful and considering a huge wind storm started just as they pulled up I think they deserve a huge raise. I will definitely purchase my next mattress from this store the service is great.
Tobie LaRoy from Lewiston, CA
A few weeks ago we purchased a Stearns and Foster mattress from Taunia who was helping out at your Bonney Lake store. She was incredible to work with, answering all of our questions, helping to point us to mattresses that addressed our needs. At no time did we feel pressured or that we were being sold something other than the exact mattress we needed or wanted. I hope all your sales people are as amazing as Taunia. I've happily referred her to several friends and will continue to do so (as well as return to her for all future mattresses.)Thanks!
Jonathan Thompson from Bonney Lake, CA
All I can say is your commercials do not accurately represent the level of customer service I received from salesperson Taunia Flindt and the Sleep Country USA company. I bought a high-end Tempur-Pedic and found out it did not agree with me. I did not doubt the warranty would be honored. My surprise came when all it took was me saying I did not like it. Taunia said come on in and pick something else out. She made sure I took time to find something I liked (I have bone problems and had a bit of tunnel vision about the Tempur -Pedic when I first came in).After I decided on something else she told me it could be replaced the next morning - I am there Saturday afternoon. I also asked about a blemish on the headboard, they did not think it was a warranty issue, but replaced it anyway. I will definitely recommend Sleep Country USA. It is the only place to buy a mattress.
John from Tacoma, CA
We received great service from Susan Rheaume today. We ended up purchasing three new mattress sets and we feel like she gave us a good deal. Susan was very knowledgeable, professional and customer service oriented. We did feel not pressured into any particular brand or price point. Her salesmanship made this shopping trip I had been putting off a pleasure. Your company policies of trying out the mattress for 120 days, free delivery and free removal of our old mattress set closed the deal. Thank you!
Astrid from Tacoma, CA
Without a doubt, Monica and Ryan are top - notch! They demonstrate the above and beyond SERVICE that makes Sleep Country the first option in the Lewis-Clark Valley for bedding. I purchased 2 twin XL beds for my parents who were moving into assisted living within a couple days. The delivery team was on time and quick. Since my Mom is short, Ryan coordinated the exchange to a low profile frame and delivered within a couple days. Thanks for the exemplary service!!!
Debbie from Lewiston, CA
You saved my life but in a way you would never know unless I told you so I am going to tell you. I was in foster care for 15 years and in that time I had 74 placements. To keep a long story short, I gave up on people a long time ago. I'm sure my heart would have turned black and hard along time ago too except for the fact that I would get a bag with my very own name on it every so often. I would get this coat....I had a great imagination and I would come up with this whole story on how this coat traveled all the way to me, or who sent it. The main point I am tring to really say here is that that one small act of kindness gave me hope. Showed me love when I didnt know it was even out there. You gave me hope when I had none left. You kept me warm when no one else cared and the most important was you gave me something that was ALL mine.Thank you for not forgetting the forgotten kids.Jessikah
Jessikah from Everett, CA
I wanted to thank employee Marquis A. Branche at the Lynnwood store for being a fantastic sales person. Although I did not ending purchasing a mattress at that time due to finances, he was extremely helpful and knowledgeable. No one should know that much about mattresses and make it cool. He should be recognized for his efforts.
Kelsey Thompson from Lynnwood, CA
I want to applaud you for having the great good fortune to have Kate Wagner as one of your employees. After a truly horrendous experience at Macy's, I came to Sleep Country in Issaquah (off Gilman). Kate was helpful, informed, knowledgeable and a delight to work with. She also sold me the best possible mattress within my price range. My apologies if I have not gotten Kate's last name correct as I gave her card to a friend looking for a new bed set.I will be back in 5 to 7 years:)
Kate Hartley from Issaquah, CA
My husband has a radio program here in Portland and endorses the Tempurpedic ergonomic bed. I have been dealing with fybromyalsia and had a difficult time falling asleep, sleeping, and woke up with pain before we got this bed. Now I can't remember the last time I woke up with immense pain in my shoulders, hips, or joints! I tell everyone how great this bed is and what a difference it's made in my life. I've even turned into a sales lady when we were in a store to some consumers who were debating on a Tempurpedic due to the price; I told them it was worth every penny and then some!! Thank You! Rebecca
Rebecca Scukanec from Portland, CA
Re: The "Simmons Beauty Rest NXG" I must say that I'm on my 22nd day of use and have had no back aches on waking. The moveable base aside, the mattress hugs my body to where I never want to leave my bed, as before I couldn't wait to get out of my bed (also a new mattress I must say), but its all in the memory foam I guess . WONDERFUL BED. And I have tried many; in this past year. I even went back to the store to try the Pillowtop, but I am not changing from this very comfortable bed the NXG Simmons beauty rest.
Char from Springfield, CA
I want to thank Diane Kennedy of the West Seattle Village Sleep Country and Joshua Rigsby, now at the Lynnwood location, for the wonderful service they gave me during my recent mattress selection challenge. The information, advice and support were much appreciated. All throughout the selection process and during the evaluation period while trying to make certain it was the right fit, they were just as eager to help as the day I first walked into the store. And even though my choice did not work as we had hoped, their level of service did not lag. What a true measure of customer service - when the return of the mattress is handled as graciously as is the sale. You two are the best! Thanks, Nancy
Nancy from Seattle, CA
I just came on here to say Bob Rhoades was second to none in his knowledge of his products and how comfortable and at ease he made us....one of the best salesmen I've had the pleasure of doing business with... if you read this thanks again, Bob. Happy Holidays
Kevin and Cassandra from Springfield, CA
Patrick (I think that was his name) was super, super great. I doubt we would've purchased that day but he was super cool, very informative, knew how to close a deal and ultimately got us to walk out with a new mattress that we love. Just wanted to say that we were super pleased with his service.
Sean Power from Seattle, CA
Thank you for all you do to help foster kids! My foster kids and I were able to go to Wild Waves today thanks to your generous gifts. I am a single mom by choice and that is an extra special gift that I would not have been able to provide the kids without your help. I also see that you are doing much more to help kids in the foster system in their greatest time of need. All kids deserve a second chance, and I am so thankful that you have made it a goal to reach out to foster kids, and also to get the community involved through donations and other services. Thanks again! What a great day today was.
Anonymous from Tacoma, CA
I wanted to let you know that I bought a Beautyrest mattress from your Covington location yesterday, and Tim Stokes was my sales guy. He is really good!!!! He did an excellent job of educating me on the beds and knew a lot about all of them, and he gave me a good deal too! My chiropractor recommended a Beautyrest bed, and you guys had an excellent selection of them to choose from. I went with the firm plush. Tim did an excellent job of helping me pick it out and everything.
Delaney from Covington, CA
I wanted to let you know what excellent customer service I received from your employee Krissy Stokes. After being greeted by Krissy she took the time to ascertain my needs in a bed, help me establish a price range and explore my options. I proceeded to test a number of beds and finally decided on a new Beauty Rest Mattress set. She also helped me get a new set of sheets and arrange for delivery. Krissy was very professional and until I was informed otherwise I assumed she was the store manager based on her appearance, product knowledge and demeanor. She truly made the experience not only pleasant but somewhat entertaining. Likewise your delivery crew was punctual, helpful and professional. Krissy is an asset to your corporation and I have already referred several people to her who are thinking about getting a new bed. So many times all you ever hear is the negative. I needed to let you know the positive.
Kinnon from Covington, CA
We would like to thank your salesperson, Vincent Astorino for great personal service. He was patient, and personable and made sure that we were totally taken care of. We had to do an exchange within our 100 night trial and he made it easy and totally pain free. We are totally confident recommending him to our friends and family in the future. We can't thank him enough for helping us out!
Karen and Paul from Keizer, CA
My partner and I made our first mattress-shopping trip today and it was at your store in downtown Portland (SW Washington). Todd was so incredibly helpful and genuine that I felt compelled to contact you immediately. It's been ten years since I've shopped for a mattress and I was worried that the experience would be similar to car-shopping - not good. But Todd was so knowledgeable and just all-around great, we left the store basically wanting to name our first-born after him. He is truly an asset to your company. Thank you!
Angie from Portland, OR
Many customers can remember positive customer service experiences just because a sales person is friendly and efficient. Negative customer service experiences tend to leave memorable impressions as well, often alienating the customer and creating negative press. But it is the unique customer service experience that can start off on unstable footing, but finish with service that exceeds all expectations, as did Mr. Fosler did with me, that creates a LOYAL CUSTOMER. Because of my initial positive experience with your star employee Krissy Stokes, and my subsequent awesome, off-the-charts positive experience with Mr. Fosler, I will NEVER go anywhere else to purchase bedding products. Furthermore, I will tell everyone I know of how wonderful Sleep Country is, especially the two locations in Seattle's Southcenter & Westwood Village neighborhoods.
Christi from Burien, WA
Outstanding customer service. Jeremy was knowledgeable and very helpful in my shopping experience. Anthony and Jose delivered the beds and set them up in amazing time. They were all very professional and friendly. They made me feel like I was an important customer. I will definitely tell people I come in contact with about my experience with your company. Thanks so much!
Gina from Beaverton, OR
We just bought a bed at the Covington store and have not received our bed yet. This guy is amazing! He is so well informed and we walked away from there with so much more knowledge. In reviewing and researching mattresses, we zoned in on Sleep Country. We had no idea that we would receive the service and flat-out utmost knowledge from this man. The price we paid was more than fair and more than we expected. I will absolutely never buy a mattress anywhere else. This company has the right direction in customer service and I know; I have been in customer service for more than 20 years. Bob did not know this and I guess the best part of my experience here was I did not have to tell him. This guy has it all. I would love to steal him and have him sell jobs for my company but, I think other consumers need him as much as I did in buying a new bed.
Melanie from Covington, WA
I would like to tell you about a great experience we had buying a mattress from Robert at your Covington store. We went into the store not knowing what we wanted or even if we really did want to buy a new bed. We are long time waterbed owners and not sure we were ready to give it up. Robert spent an hour or so one day and another couple of hours with us the next day and showed us all the features of the beds. We felt very comfortable with him and never felt like he was trying to 'sell' us. I felt then as I do now that he truly wanted us to be happy with our purchase. We think Robert is a great sales person and a true asset to your company. We hope that your company realizes that already! We will continue to tell our friends and family to buy their beds from him.
Linda from Kent, WA
I needed to replace a 25 year-old mattress, was on my way to the Mall sale and stopped by Sleep Country. Was taken care of by a super knowledgeable young man. Knew my budget, identified my needs, and led me to a product that was perfect. My price, my comfort needs, great experience. The delivery staff were friendly and efficient, did everything except make up the new bed. Not sure they would have said no if I asked. Can't say enough good about the company.
Dennis from Bothell, WA